At Samab International, customer satisfaction is our priority. This Refund and Return Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through our website.
1. Returns
Customers may request a return within 7 days from the date of delivery.
To be eligible for a return, the following conditions must be met:
The item must be unused, undamaged, and in its original condition
The item must be returned in its original packaging with all tags intact
Proof of purchase (order confirmation or receipt) must be provided
The following items are not eligible for return:
Perishable goods
Personal care or hygiene products
Customized or made-to-order items
Items marked as non-returnable or final sale
2. Refunds
Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, the refund will be processed using the original method of payment. Please allow 5–10 business days for the refund to be reflected in your account, depending on your payment provider.
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, subject to verification.
3. Exchanges
Exchanges are only permitted in cases where the item received is defective, damaged, or incorrect.
Requests must be submitted within the return period along with supporting evidence such as images or videos.
4. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect
Original shipping charges are non-refundable
We recommend using a trackable shipping service
5. Order Cancellation
Orders may be canceled within 12 hours of placement. Once an order has been processed or dispatched, cancellations will not be accepted.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery.
Upon verification, we will arrange a replacement or issue a full refund at no additional cost.
7. Contact Information
For any questions regarding this policy, please contact us through our website:
